Effective Date: 01.09.2025
At EXCELLO, we are committed to delivering your orders quickly, safely, and at the best possible rates. Our logistics partner Shiprocket ensures smooth and reliable delivery across India.
All confirmed orders are processed within 24–48 business hours (excluding Sundays and public holidays).
Once shipped, you will receive a tracking ID via email/SMS to monitor your order in real time.
Standard delivery time is 3–7 business days, depending on your location and courier serviceability.
Delivery to metros and Tier-1 cities may be faster, while remote/rural areas may take slightly longer.
✅ Free Shipping on all prepaid orders above ₹499.
✅ For orders below ₹499, a nominal shipping fee of ₹49 will be applied.
✅ Cash on Delivery (COD) may carry an additional handling charge of ₹30.
We ship to over 27,000+ pin codes across India through our logistics partner Shiprocket.
If your area is unserviceable, our customer support will inform you and help with alternate solutions.
After dispatch, you can track your order status directly via the tracking link shared with you.
Alternatively, visit “Track Your Order” section on our website and enter your Order ID.
While we strive for timely deliveries, delays may occur due to natural calamities, strikes, festivals, or courier disruptions.
In such cases, our team will keep you updated via email/SMS.
If delivery fails due to incorrect address/phone number, or customer unavailability, the package will be returned to us.
Re-shipping can be arranged with updated details, subject to additional shipping charges.
📧 Email: care@excello.in
💬 WhatsApp: +91 9339044991